Shipping

Australian Orders:

We post all Australian orders via Australia Post using your choice of Regular Parcel Post or Express Post. Shipping times may vary between states and can take up to 3-6 days to country areas for Regular post. Express Post is a next day service for up to 80% of Australian addresses but please keep in mind that we do our best to post orders on the day you have placed your order but please allow up to 2 days for orders to be sent. Please visit the Australia Post website here for more details on delivery times.

Shipping costs are calculated by the cart and depend on the weight of the parcel. Typical costs are as follows:

Economy Parcel Post:

Up to 500 g - $7.95
Up to 3 kg - $10.55

Express Parcel Post:

Up to 500 g - $10.85
Up to 3 kg - $14.40

We do our best to post orders on the day you have placed your order however please allow 2 working days for orders to be sent out. 

You will receive a notification once your order has been sent with a tracking number.

International Orders:

We calculate international postage via Australia Post and costs will vary depending on location and weight.

If you would like to find out postage costs before you place an order please email us at studio@garconne.com.au.

 

 

Refund Policy

Returns 
As we are a small operation we currently do not offer returns on our items unless they are faulty. We are happy to offer an exchange on any items if the items are returned to us within 14 days and to be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging if applicable.

To complete your exchange, please advise us of your order number and contact us for a exchange authority.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. 
If you are approved, then you will be contacted to advise us of what you would like to exchange your item for. You may also opt to receive a store credit for use in our online store or at our yearly sale.

Return Shipping 
To return your product, you should mail your product to: 842 Ashbourne Road Ashbourne Victoria AU 3442

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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